Successful banking - with a client centric approach
How can we penetrate a totally new region and differ from the establishment in a positive way?
Achieved results Sparebanken Vest reached their overall goal of penetrating a totally new region: Rogaland County – both financially and marketshare in less than 12 months. By launching a distinct and unique branch concept, they offer a client experience like no other bank in Norway. The branch concept also act as a best practice and internal study on how to work ”client centric” and seemless across private/ business and real estate services.
Scope of work: Gather and analyse user insight, facilitating internal workshops to anchor strategy, develop design strategy, space, layout and plans, interior design, furniture design, workstation design, communication concept, exterior signage
Sparebanken Vest branch concept received The Norwegian Design Council´s award for Design Excellence in 2009